1. Returns & Refunds
- Eligible items may be returned within 7 days of delivery.
- Products must be unused, in original packaging, with proof of purchase.
- Refunds will be processed within 7 business days after inspection.
2. Exchanges
- Contact us within 7 days for defective/wrong items.
- Exchanges subject to product availability.
3. Cancellations
- Orders can be canceled within 2 hours of placement.
- Post-shipping cancellations treated as returns.
4. Non-Returnable Items
- Perishables, personalized/custom products, digital downloads.
5. Shipping Costs
Return shipping is the customer’s responsibility unless the return is due to our error.
6. How to Initiate
- Email sales@metaone.com.my or visit http://metaone.com.my/ with order details.
7. Changes to This Policy
We may update this policy periodically. Check the “Last Updated” date for changes.
8. Contact Us
For questions, contact sales@metaone.com.my / +6016 – 438 9817.
